Frequently Asked Questions

Fill out our booking form with as many details about your proposal as possible. We will review and respond within 24 hours to confirm availability. If your date, location, and time frame are available, we'll send you a 50% non-refundable deposit request. Once the deposit is received, your event is officially secured. On the day of your proposal, we'll request the remaining balance. On the day of your event, we'll send you the exact location pin 15-30 minutes prior to your scheduled time.

We recommend booking at least 2-4 weeks in advance, especially during peak proposal seasons (spring and fall). For popular dates like holidays or weekends, we suggest booking 6-8 weeks ahead to ensure location availability. However, we understand that love doesn't always follow a schedule, so we do our best to accommodate last-minute requests when possible.

Absolutely! We offer a "Create Your Own" package that allows you to design a unique proposal experience from the ground up. You can mix and match elements from different packages, add special touches, or create something completely custom. We also offer numerous add-ons to enhance any package.

Yes! We have extensive knowledge of beautiful locations in the area and can help you find the perfect spot for your proposal. Whether you're looking for a scenic overlook, a private garden, a beach setting, or something unique, we can provide recommendations and help coordinate with venue requirements.

We monitor weather conditions closely and will contact you if there's a high chance of rain. We'll work with you to either relocate to a covered area, reschedule for another suitable time or cancel the event and refund your deposit.

We will wait for you for up to 30 minutes after your scheduled time. After 30 minutes, we will start the cleanup process. Unfortunately, we cannot refund your deposit for no-shows.

All packages include complete setup and breakdown and all equipment and decorations listed in the package details. Additional fees only apply for travel outside our service area (Bay Area, California).

We understand that life happens! For cancellations made at least 2 weeks in advance, you'll receive a full refund. After 2 weeks, you will be charged 50% of the total cost of the event (deposit).

Absolutely! We love incorporating personal touches. You can bring your own decorations, photos, or special items to make the moment even more meaningful. Just let us know in advance so we can plan the setup accordingly and ensure everything looks perfect together.

We do not offer professional photography. But we can definitely take pictures/videos of your proposal on our phones. We are working on adding this service in the future. Do feel free to bring your own photographer.

We love animals! Pets are welcome at most locations, but please check with the venue requirements first. If you'd like to include your pet in the proposal, we can help coordinate that special moment too!